Our Policies

Happy Family Cleaning Solutions only handles non-hazardous waste. We do not remove, transport, or dispose of items considered hazardous by federal, state, or local regulations.

We CANNOT handle the following hazardous materials:

• Chemicals, solvents, or automotive fluids
• Fuel, oil, propane tanks, or compressed gas cylinders
• Paint, stains, varnishes, or flammable liquids
• Biohazardous waste (blood, bodily fluids, needles, medical waste)
• Mold-infested materials requiring licensed remediation
• Asbestos, lead-based materials, or other regulated substances
• Feces, urine-soaked items, or excessive human/animal waste
• Infested mattresses or furniture containing live pests

If hazardous items are discovered during the pre-inspection or on arrival, we must decline service and provide recommendations for proper disposal.

To keep our staff safe and prevent the spread of pests, we cannot service homes or items showing signs of active infestations.

Examples of infestation include:

• Cockroaches (live presence or heavy droppings)
• Bed bugs in mattresses, furniture, cracks, or baseboards
• Fleas, ticks, or severe rodent activity
• Live nests or colonies within junk piles

If an infestation is discovered:

• Service must be paused immediately
• You will be referred to an exterminator
• The appointment will be rescheduled after professional treatment

Your security deposit is non-refundable, as our team has already prepared and reserved your service time.

Before any junk removal or house cleaning service, we perform a required pre-inspection to confirm:

• Item list and volume
• Condition of the property
• Safety concerns
• Presence of pests
• Whether waste falls within our non-hazardous guidelines
• Whether additional fees or equipment may be required

To reserve your appointment, a non-refundable security deposit is required.

 This deposit:

• Confirms your time slot
• Covers the on-site inspection
• Is credited toward your final invoice

The deposit must be paid before the appointment is officially scheduled.

Some items require extra care, manpower, or equipment to remove safely and efficiently. To ensure our team can handle these items properly, a surcharge will apply for the following:

Items That May Incur a Surcharge:

• Pianos or large organs
• Gun safes or commercial safes
• Hot tubs and jacuzzis
• Pool tables
• Extra-heavy dressers or wardrobes (especially upstairs)
• Commercial appliances (e.g., deep freezers, large refrigerators)
• Sectionals or couches over 3 pieces
• Concrete debris, bricks, or tile piles

How the Surcharge Works:

Surcharges typically range from $50 to $150, depending on weight, size, access difficulty, and labor required

Charges are discussed during your Pre-Inspection and reflected in your final quote

If an item is impossible to move safely, we reserve the right to decline removal

Why We Charge This:

These items require additional lifting support, protective equipment, or disposal logistics that go beyond our standard haul & clean pricing. The surcharge allows us to keep our team safe and your property protected.

Payment Due at Completion

Full payment for services is required immediately upon job completion—no exceptions. 

Accepted payment methods include: 

• Card
• Cash
• Digital payments (Apple Pay, Google Pay, etc.) 

If Full Payment Cannot Be Made

Junk Removal Policy 

In cases where full payment cannot be made at the time of service: 

• We must return the item(s) that were hauled. 
• Items will be placed back on the property in the nearest safe location. 
• A second trip fee will apply if a new pickup is arranged. 

This ensures adherence to state property regulations, safeguarding both the customer and HFCS from disputes. 

House Cleaning Policy

If full payment cannot be made at the time of service: 

• The cleaning team will cease work immediately. 
• Any completed portion of the cleaning will be considered billable.
• The security deposit will be forfeited. 
• Future appointments will require full prepayment before services can resume. 

If payment fails after service completion (e.g., card decline), the invoice will be deemed overdue, and daily late fees may apply until the balance is resolved. 

Cancellations made within 24 hours of the appointment may result in the loss of the deposit. 

Rescheduling is permitted but must occur before the 24-hour window to avoid extra fees. 

For optional add-on services such as bagging, sweeping, appliance cleaning, laundry, and others, standard prices as listed on our website will apply.

By booking any junk removal or house cleaning service with Happy Family Cleaning Solutions LLC, you acknowledge and consent to all the policies outlined above.

For the safety of our team and your pets, all dogs must be kept inside the home or otherwise secured away from the yard during service visits.

• We will not enter yards with loose dogs
• If dogs are present and unsecured, the visit will be skipped
• Skipped visits are not refunded or rescheduled

Customers are responsible for providing clear access to the yard on scheduled service days.

• Gates must be unlocked
• Pathways should be clear of obstacles
• We are not responsible for pets escaping due to broken or faulty gates

A visit may be skipped if:

• Dogs are loose in the yard
• Gates are locked or inaccessible
• Unsafe conditions are present (aggressive animals, debris, hazards)

Skipped visits do not qualify for credits or refunds.

We service in light rain. Visits may be delayed or rescheduled due to:

• Severe weather
• Lightning
• Flooded or unsafe yard conditions

If HFCS skips a visit due to weather, it will be rescheduled when possible.

Yards with heavy buildup or that have not been serviced recently may require an Initial Yard Cleanup before routine service can begin.

Initial cleanups start at $50 for the first $30 min of cleaning, then charged $1 extra per min until job is complete.

HFCS reserves the right to require this service before starting or resuming routine visits

Service frequency affects results.

• Weekly or 2x/week provides the best cleanliness and odor control
• Bi-weekly or monthly service is recommended only for light-use yards

HFCS is not responsible for odor or buildup between visits on reduced-frequency plans

Our recurring service pricing assumes normal waste accumulation based on the selected service frequency.

Yards with excessive buildup beyond what is typical for the chosen plan may require a one-time Heavy Buildup Fee. This fee is separate from your recurring subscription and is not applied as a credit.

Heavy buildup may occur due to extended time between visits, missed visits, added pets, or increased yard use.

Yard deodorizing helps reduce odors but does not eliminate all smells.

• Results vary based on weather, usage, and yard size
• Deodorizing does not replace regular waste removal

Pauses may only begin at the start of a billing cycle

Pauses longer than one billing cycle or yards with heavy buildup may require an Initial Yard Cleanup before resuming service

All pet waste is:

• Collected and double bagged
• Properly disposed of on-site or off site for an additional fee
• Equipment is sanitized between jobs to prevent cross-contamination

HFCS reserves the right to refuse or discontinue service for:

• Unsafe working conditions
• Repeated access issues
• Aggressive animals
• Harassment or inappropriate behavior toward staff