Our Policies

Happy Family Cleaning Solutions only handles non-hazardous waste. We do not remove, transport, or dispose of items considered hazardous by federal, state, or local regulations.

We CANNOT handle the following hazardous materials:

• Chemicals, solvents, or automotive fluids
• Fuel, oil, propane tanks, or compressed gas cylinders
• Paint, stains, varnishes, or flammable liquids
• Biohazardous waste (blood, bodily fluids, needles, medical waste)
• Mold-infested materials requiring licensed remediation
• Asbestos, lead-based materials, or other regulated substances
• Feces, urine-soaked items, or excessive human/animal waste
• Infested mattresses or furniture containing live pests

If hazardous items are discovered during the pre-inspection or on arrival, we must decline service and provide recommendations for proper disposal.

To keep our staff safe and prevent the spread of pests, we cannot service homes or items showing signs of active infestations.

Examples of infestation include:

• Cockroaches (live presence or heavy droppings)
• Bed bugs in mattresses, furniture, cracks, or baseboards
• Fleas, ticks, or severe rodent activity
• Live nests or colonies within junk piles

If an infestation is discovered:

• Service must be paused immediately
• You will be referred to an exterminator
• The appointment will be rescheduled after professional treatment

Your security deposit is non-refundable, as our team has already prepared and reserved your service time.

Before any junk removal or house cleaning service, we perform a required pre-inspection to confirm:

• Item list and volume
• Condition of the property
• Safety concerns
• Presence of pests
• Whether waste falls within our non-hazardous guidelines
• Whether additional fees or equipment may be required

To reserve your appointment, a non-refundable security deposit is required.

 This deposit:

• Confirms your time slot
• Covers the on-site inspection
• Is credited toward your final invoice

The deposit must be paid before the appointment is officially scheduled.

Some items require extra care, manpower, or equipment to remove safely and efficiently. To ensure our team can handle these items properly, a surcharge will apply for the following:

Items That May Incur a Surcharge:

• Pianos or large organs
• Gun safes or commercial safes
• Hot tubs and jacuzzis
• Pool tables
• Extra-heavy dressers or wardrobes (especially upstairs)
• Commercial appliances (e.g., deep freezers, large refrigerators)
• Sectionals or couches over 3 pieces
• Concrete debris, bricks, or tile piles

How the Surcharge Works:

Surcharges typically range from $50 to $150, depending on weight, size, access difficulty, and labor required

Charges are discussed during your Pre-Inspection and reflected in your final quote

If an item is impossible to move safely, we reserve the right to decline removal

Why We Charge This:

These items require additional lifting support, protective equipment, or disposal logistics that go beyond our standard haul & clean pricing. The surcharge allows us to keep our team safe and your property protected.

Payment Due at Completion

Full payment for services is required immediately upon job completion—no exceptions. 

Accepted payment methods include: 

• Card
• Cash
• Digital payments (Apple Pay, Google Pay, etc.) 

If Full Payment Cannot Be Made

Junk Removal Policy 

In cases where full payment cannot be made at the time of service: 

• We must return the item(s) that were hauled. 
• Items will be placed back on the property in the nearest safe location. 
• A second trip fee will apply if a new pickup is arranged. 

This ensures adherence to state property regulations, safeguarding both the customer and HFCS from disputes. 

House Cleaning Policy

If full payment cannot be made at the time of service: 

• The cleaning team will cease work immediately. 
• Any completed portion of the cleaning will be considered billable.
• The security deposit will be forfeited. 
• Future appointments will require full prepayment before services can resume. 

If payment fails after service completion (e.g., card decline), the invoice will be deemed overdue, and daily late fees may apply until the balance is resolved. 

Cancellations made within 24 hours of the appointment may result in the loss of the deposit. 

Rescheduling is permitted but must occur before the 24-hour window to avoid extra fees. 

For optional add-on services such as bagging, sweeping, appliance cleaning, laundry, and others, standard prices as listed on our website will apply.

By booking any junk removal or house cleaning service with Happy Family Cleaning Solutions LLC, you acknowledge and consent to all the policies outlined above.