Our Policies

Happy Family Cleaning Solutions only handles non-hazardous waste. We do not remove, transport, or dispose of items considered hazardous by federal, state, or local regulations.

We CANNOT handle the following hazardous materials:

• Chemicals, solvents, or automotive fluids
• Fuel, oil, propane tanks, or compressed gas cylinders
• Paint, stains, varnishes, or flammable liquids
• Biohazardous waste (blood, bodily fluids, needles, medical waste)
• Mold-infested materials requiring licensed remediation
• Asbestos, lead-based materials, or other regulated substances
• Feces, urine-soaked items, or excessive human/animal waste
• Infested mattresses or furniture containing live pests

If hazardous items are discovered during the pre-inspection or on arrival, we must decline service and provide recommendations for proper disposal.

To keep our staff safe and prevent the spread of pests, we cannot service homes or items showing signs of active infestations.

Examples of infestation include:

• Cockroaches (live presence or heavy droppings)
• Bed bugs in mattresses, furniture, cracks, or baseboards
• Fleas, ticks, or severe rodent activity
• Live nests or colonies within junk piles

If an infestation is discovered:

• Service must be paused immediately
• You will be referred to an exterminator
• The appointment will be rescheduled after professional treatment

Your security deposit — or, for members, that month's Service Credit — is non-refundable

Before any junk removal or house cleaning service, we perform a required pre-inspection to confirm:

• Item list and volume
• Condition of the property
• Safety concerns
• Presence of pests
• Whether waste falls within our non-hazardous guidelines
• Whether additional fees or equipment may be required

One-time services — $50 security deposit. To reserve your appointment for a one-time house cleaning, junk removal, or bundle, a non-refundable $50 security deposit is required. It confirms your time slot, covers the on-site pre-inspection, and is credited toward your final invoice. It must be paid before the appointment is officially scheduled.

Recurring plans — Monthly Service Credit. Members on a recurring plan do not pay a security deposit. A Monthly Service Credit is billed on the 1st of each month — $50 on Family Light, $100 on Family Standard, $200 on Family Premium — and applied toward the cost of services performed that month, at up to $50 per visit until the credit is used. The credit is non-refundable. Unused balance rolls forward up to 60 days when we receive 7 days' notice, and is forfeited if the plan is cancelled.

You will never be charged both. Which one applies depends only on whether you are booking a single visit or enrolled in a plan.

Workmanship Warranty Window

All workmanship concerns must be reported within 48 hours of service completion.

After 48 hours, any adjustments or corrections will be treated as a new service and billed at current rates.

We are not responsible for issues that arise due to:

 • Normal settling

 • Structural shifting

 • Pre-existing wear and tear

 • Improper prior installations

 • Third-party interference after service

HFCS is not responsible for:

 • Loose door hinges

 • Weak framing

 • Cracked tiles

 • Warped doors

 • Water-damaged subfloors

 • Rusted hardware

 • Brittle trim or molding

If an item fails during normal handling and appears compromised due to age or prior damage, HFCS is not liable.

Some items require extra care, manpower, or equipment to remove safely and efficiently. To ensure our team can handle these items properly, a surcharge will apply for the following:

Items That May Incur a Surcharge:

• Pianos or large organs
• Gun safes or commercial safes
• Hot tubs and jacuzzis
• Pool tables
• Extra-heavy dressers or wardrobes (especially upstairs)
• Commercial appliances (e.g., deep freezers, large refrigerators)
• Sectionals or couches over 3 pieces
• Concrete debris, bricks, or tile piles

How the Surcharge Works:

Surcharges typically range from $50 to $150, depending on weight, size, access difficulty, and labor required

Charges are discussed during your Pre-Inspection and reflected in your final quote

If an item is impossible to move safely, we reserve the right to decline removal

Why We Charge This:

These items require additional lifting support, protective equipment, or disposal logistics that go beyond our standard haul & clean pricing. The surcharge allows us to keep our team safe and your property protected.

For junk removal:

 • HFCS is not responsible for floor scuffs when removing oversized items through tight spaces.

 • Protective measures will be used, but minor cosmetic contact may occur.

 • Clients are responsible for clearing pathways prior to arrival.

When doors are temporarily removed for appliance or furniture relocation:

 • Doors are reinstalled and tested before departure.

 • HFCS does not guarantee long-term alignment due to:

• Home settling
• Hinge wear
• Frame shifting
• Humidity expansion
• Any future adjustments beyond 48 hours will be billed as a handyman service.

Payment Due at Completion

Full payment for services is required immediately upon job completion—no exceptions. 

Accepted payment methods include: 

• Card
• Cash
• Digital payments (Apple Pay, Google Pay, etc.) 

If Full Payment Cannot Be Made

Junk Removal Policy 

In cases where full payment cannot be made at the time of service: 

• We must return the item(s) that were hauled. 
• Items will be placed back on the property in the nearest safe location. 
• A second trip fee will apply if a new pickup is arranged. 

This ensures adherence to state property regulations, safeguarding both the customer and HFCS from disputes. 

House Cleaning Policy

If full payment cannot be made at the time of service: 

• The cleaning team will cease work immediately. 
• Any completed portion of the cleaning will be considered billable.
• The security deposit, or that month's Service Credit for members, will be forfeited 
• Future appointments will require full prepayment before services can resume. 

If payment fails after service completion (e.g., card decline), the invoice will be deemed overdue, and daily late fees may apply until the balance is resolved. 

Cancel or reschedule with 24 or more hours' notice — free. One-time bookings: your $50 security deposit transfers to the new date.

Cancel, reschedule, or lock us out with less than 24 hours' notice — $35 flat fee, and a one-time booking's security deposit is forfeited.

Recurring members: 7 or more days' notice rolls that month's Service Credit forward, up to 60 days.

Weather reschedules are always free, and HFCS-caused misses roll your credit automatically.

Three or more skipped visits in a quarter may convert your plan to à la carte pricing.

Cancelling a 12-month plan before the term ends forfeits any unused Service Credit plus a $35 fee. After the term, cancel free with 30 days' written notice.

Declined card: first time is free, $25 for repeats, service pauses after 7 days. A chargeback is $25 plus suspension.

By booking any junk removal or house cleaning service with Happy Family Cleaning Solutions LLC, you acknowledge and consent to all the policies outlined above.

We need two things on every service day: a way in, and a yard we can work in safely. Both are the customer's responsibility, and both are easy to get right.

• Gates must be unlocked, or a working gate code provided in advance.

• Pathways must be clear enough for our technician to walk the yard.

• All dogs must be inside the home or otherwise secured away from the service area. We do not enter yards with loose dogs — not for our technician's safety, and not for your dog's.

• We are not responsible for pets escaping through broken, faulty, or self-latching gates.

Sometimes we arrive and can't do the job. When the reason is on our end,

you're made whole. When it's an access issue on your end, we split the cost

of the trip with you.

When we can't get in

A visit will be skipped if the gate is locked or blocked, a dog is loose in the

yard, or conditions are unsafe — an aggressive animal, standing hazards, or

debris we can't work around.

When that happens, the visit is not rescheduled, and it does not roll to the

next cycle. We retain 50% of that visit's rate for the trip, and the remaining

50% is credited toward your next 4-week cycle. Your technician drove the route

and reserved the time; you shouldn't pay full price for a visit that didn't

happen. You also shouldn't pay nothing when the crew showed up.

The catch-up fee

A skipped visit means extra accumulation waiting for us at the next one. A $10

catch-up fee is added to the visit following any skipped or paused service, and

it appears on your next invoice.

If the buildup is well beyond a single missed visit — after a long pause, an

added dog, or heavier yard use — an Initial Yard Cleanup may be required before

routine service resumes. We'll tell you before we do the work, never after.

When the miss is ours

If we miss a visit because of weather, our schedule, or our own error, there's

no fee of any kind and no catch-up charge. We reschedule when we can, or credit

the visit in full. Weather reschedules are always free.

How to avoid all of this

Give us 24 hours' notice and we'll skip the visit with no fee at all. A text to

727-644-0723 is enough. If your gate code changes, or a dog is staying with you

for a few weeks, tell us once and we'll note it on your route.

We service in light rain. Visits may be delayed or rescheduled due to:

• Severe weather
• Lightning
• Flooded or unsafe yard conditions

If HFCS skips a visit due to weather, it will be rescheduled when possible.

Yards with heavy buildup or that have not been serviced recently may require an Initial Yard Cleanup before routine service can begin.

Initial cleanups start at $50 for the first $30 min of cleaning, then charged $1 extra per min until job is complete.

HFCS reserves the right to require this service before starting or resuming routine visits

Service frequency affects results.

• Weekly or 2x/week provides the best cleanliness and odor control
• Bi-weekly or monthly service is recommended only for light-use yards

HFCS is not responsible for odor or buildup between visits on reduced-frequency plans

Our recurring service pricing assumes normal waste accumulation based on the selected service frequency.

Yards with excessive buildup beyond what is typical for the chosen plan may require a one-time Heavy Buildup Fee. This fee is separate from your recurring subscription and is not applied as a credit.

Heavy buildup may occur due to extended time between visits, missed visits, added pets, or increased yard use.

Yard deodorizing helps reduce odors but does not eliminate all smells.

• Results vary based on weather, usage, and yard size
• Deodorizing does not replace regular waste removal

Pauses may only begin at the start of a billing cycle

Pauses longer than one billing cycle or yards with heavy buildup may require an Initial Yard Cleanup before resuming service

All pet waste is:

• Collected and double bagged
• Properly disposed of on-site or off site for an additional fee
• Equipment is sanitized between jobs to prevent cross-contamination

HFCS reserves the right to refuse or discontinue service for:

• Unsafe working conditions
• Repeated access issues
• Aggressive animals
• Harassment or inappropriate behavior toward staff

Bagged waste is placed in the community's or park's own on-site dumpster or compactor. HFCS does not transport waste off-site. Off-site disposal is available as a separately priced add-on only where permitted in that jurisdiction.

Gate codes, pool-area keys, and after-hours restrictions must be provided before the first visit. A lockout or access delay is billed at $35.

Station bags are billed monthly at $80 per 3 stations. Receptacle liners are included up to the contracted receptacle count; overage is billed at cost plus 20%.

Post-storm debris, blown-over stations, and flooded common areas are outside the scope of routine service and are quoted separately.

Community agreements run 12 months, auto-renewing, with a flat monthly rate locked for the term and a 4% annual escalator. Thirty days' written notice to cancel at term end.